Spotlight on Inspired Business Owners - Premium Call Centre solutions

This month we are excited to chat to Rhonda Osman, the owner of Premium Call Centre Solutions

Name: Rhonda Osman
Your business name: Premium Call Centre Solutions
Industry: Business Services

Please give us a brief description of your business (what you do, how long you’ve been in business etc)
Premium Call Centre Solutions is an Australian Company who provides Virtual Business Services for Small to Medium Businesses. We offer Cold Calling, Warm Telemarketing, Paging Services, Virtual Assistance, Virtual Receptionist and 1300 numbers.

What inspired you to start your business?
We were disheartened when we realised businesses we moving offshore and taking jobs away from future Australians.

What is your business motto, personal mantra or favourite quote?
“What You Lack In Talent Can Be Made Up With Desire, Hustle And Giving 110% All The Time.” Don Zimmer

What advice would you give to others wanting to start a business?
Plan to surround yourself with people who inspire you.

How do you market your business and what works best for you?
Word of Mouth – Referrals has worked best for us

Do you have business mentors? Who do you seek advice from? Who do you look up to in business or strive to be like?
People who I consider to be successful – I have learnt a lot from my clients

What are the best and worst things about owning your own business?

  • You get to meet the most incredible people.
  • You have the opportunity to network with the people who inspire you
  • You are responsible for employing people and making a difference to their lives


  • You never really “switch off”
  • Your work hours are NOT 9-5pm Monday to Friday
  • You never really take a holiday

What has been your most satisfying moment in business?
Knowing we’ve cemented a business that will employ many future generations

What are some of the biggest mistakes you have made in your business?
Not trusting my own instinct and relying on others

What is the best book you have ever read?
Start with Why – Simon Sinek

What is one item on your bucket list?
To be a Mentor to Someone

Where do you get your inspiration?
From my surroundings – Changing the word. Making a difference

Please share your website and social media pages links with us?

Thank you for taking to the time to talk with us Rhonda Osman!